The Effect of Balanced Scorecard Implementation and Service Innovation on Employee Performance with Organizational Commitment as a Moderating Variable (Case Study of Banking in Pandeglang Regency)
DOI:
https://doi.org/10.35145/icobima.v4i2.6254Keywords:
Balanced Scorecard, Service Innovation, Employee Performance, Organizational Commitment, BankingAbstract
This research is motivated by the importance of measuring banking employee performance that not only focuses on financial aspects, but also includes non-financial perspectives. Balanced Scorecard and service innovation are two strategic factors that can influence employee performance. Organizational commitment is seen as a moderating variable that has the potential to strengthen this relationship. This research uses a quantitative method with a survey design. The unit of analysis is employees from 10 banks in Pandeglang Regency with a sample of 100 respondents selected using a purposive sampling technique. Data were collected through a Likert scale questionnaire, then analyzed using SEM-PLS with SmartPLS 4. The results of the study indicate that: (1) Balanced Scorecard has a positive and significant effect on employee performance, (2) service innovation has a positive and significant effect on employee performance, (3) organizational commitment moderates the effect of Balanced Scorecard on employee performance, and (4) organizational commitment also moderates the effect of service innovation on employee performance.
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